Victorian Cosmetic Institute

I am thrilled to have finally found the perfect place to address my pigmentation concerns after years of trying different options. Jenni Aguilar and Dr. Gavin Chan deserve my heartfelt gratitude for their dedicated efforts in thoroughly analyzing my pigmentation issues and crafting the most effective treatment plan. Their unwavering care and meticulous approach have left me genuinely impressed. I recently underwent a Fraxel laser treatment with them, and within just a week, my facial pigmentation has remarkably faded by 80%. What sets them apart is their genuine commitment to helping people, as they never once pressured me to purchase a package, instilling confidence that their expertise will keep clients coming back for the incredible results they achieve with skin issues.

This I have been seeing Dr. Aliaa for several months now and have received multiple treatments under her care. Her dedication to her craft is truly admirable. Not only does she take the time to understand her clients' desires and goals, but she also goes the extra mile to ensure their happiness and satisfaction. Dr. Aliaa is exceptional at what she does, consistently delivering natural and realistic improvements that enhance her clients' appearance. Her attention to detail and expertise are evident in the outstanding results she achieves. Moreover, Dr. Aliaa's warm and friendly nature makes every visit a pleasant experience. I highly recommend Dr. Aliaa not only for her artistic skills but also for her commitment to making her clients happy. She is truly a master in her field.

Dr Gavin Chan has to be one of the most professional and patient caring medical practitioner I have ever come across and I am 52 years old and seen a few doctors over my time. I have had numerous consultations with him over the last few years. He is punctual with his appointments, respectful, polite, courteous and of course completely professional and extremely knowledgeable. Most importantly he listens to you and make you feel completely comfortable. I totally recommend his services.

I came here for Liposuction done in two sessions 3 months apart: 1. Abdomen, neck and thighs 2. Back, flanks and arms If you’re wondering about going to Dr Gavin Chan for liposuction, do not hesitate! Dr Gavin Chan is professional, thoughtful, considerate, supportive, a perfectionist and passionate about reaching the results you are looking for. He is also very responsive to all my questions outside of consultation hours. His staff are just as amazing! Nurse Jenni - Caring and dependable. Always giving me good tips whether it is around recovery or skin care. I have had so much fun during the nurse review sessions thanks to you 🙂 Anaesthetist Dr Cox and Dr Thilla - came out of both procedures feeling fresh with no side effects 💪 Nurse Nadia who took very good care of me during and after the procedure. Thank you for the lovely chats while you got me on my feet! You are such a kind-hearted soul. ❤️ Nurse Laura - Thank you for your attentiveness and dedication while taking care of me. My final results1 week out of surgery (the second surgery) is already remarkable - everything is so flat! Hardly any bloating with no pain - instead I experienced stiffness similar to hitting the weights hard after not going to the gym for a couple of months. All in all, the process was a smooth one where I felt the warmth from every person I interacted with.

VCI is the only place I keep coming back to for my anti-wrinkle! All of the staff are extremely friendly and the doctors I have seen have been very honest and knowledgeable in getting longevity out of my treatments. I saw Dr Rowan Flanagan today and I didn’t feel a single thing, I actually took a nap in the chair. He was lovely to chat to and I felt very comfortable throughout. Highly recommend seeing Rowan.

Not what they used to be. I have been their customer for many many years since this was a more customer friendly institute. They now charge a fee for any initial assessment or consultation (not redeemable) which is fine if there is added value. The nurse who consulted me suggested exact same routine as I have always been on and a set of treatments. I think she pushed for them to be too frequent as at the third round I had extreme reactions and calling them didn’t really make a difference. They basically showed no care and advised that nurse is gone on maternity leave. I have had to see doctors and dermatologists since. Almost a year later I am suffering from reaction to basically any face product with active ingredients. I have never had a sensitive skin until then and was clearly misled and pushed to put my skin under too much.